Frequently Asked Questions
Welcome to Kik & Navi!
Here we'll go through some of the most common questions, if you don't find your answers here, you can always contact us by either Filing a Ticket or Joining Our Support Group!
What is Kik?
Kik, a social media app crafted to connect users globally, offers a diverse range of features. With Kik, you can effortlessly join groups, engage in conversations with friends, and express yourself using stickers and GIFs, among other exciting features! Initially envisioned by Ted to connect and empower communities, Kik is now under the ownership of MediaLab, a reputable holding company.
What is Navi?
Navi, the chat management bot for Kik, was designed with the primary goals of protecting and entertaining your groups. Following the acquisition of Kik, unforeseen challenges emerged, leading to delays in community support. This resulted in a series of difficulties, including bot networks targeting groups and other malicious activities affecting users. In response, Navi intervened to provide essential chat management features, ensuring the safety of your chats, fostering member engagement, and establishing a responsive support team. Our overarching aim is to construct a secure Kik community, spreading positive influences to cultivate a trusted ecosystem on which you can rely!
Why use Navi instead of other systems?
We share your passion for Kik and are dedicated to enhancing the platform. Engaging with the community, we actively seek insights to identify areas for improvement. Our commitment extends to safeguarding the Navi and Kik community from behind-the-scenes threats, such as sex bots, exploits, and abusive users. The inception of the Navi Community was driven by a desire to foster a positive, vibrant space filled with fun, activity, and safety. In light of Kik's challenges, we've taken proactive measures to counteract unsafe, unstable, or stagnant projects, crafting a trustworthy and enjoyable community.
Looking ahead, our future is brimming with bright plans for Kik's overall improvement and the continued betterment of the Navi Community. Together, we have the power to achieve significant positive changes!
How do I add Navi to my group?
Integrating Navi into your Kik groups is a straightforward process!
Visit the 'Get Started' section on our website to acquire an available Navi. Once you're in conversation with Navi on Kik, send a message saying 'Friend' in her private messages. She'll promptly add you as a friend, allowing you to then invite her to your chats hassle-free.
Malicious User Detected
The Malicious User Detection system is a critical safeguard implemented to shield users from activities such as blackmail, harassment, exploitation, spam, and illicit behavior. This robust system plays a pivotal role in maintaining the security of your chats, thwarting any attempts at abuse within your community, and ensuring Navi's resilience against various forms of attacks. As part of our commitment to making Kik a safer space, we sometimes become the target of malicious users seeking to showcase their capabilities against Navi. Consequently, we endure attacks on our servers, group chats, and encounters with falsified information regarding the Navi Team and Navi itself.
Bot Detected! If this was a mistake, please rejoin the chat!
We've implemented multiple systems to effectively eliminate sex bots, both upon entry and when a user is identified as a bot over time. This two-tiered approach ensures timely removals within hours or days, contributing to the overall safety and protection of your chats from sex bot attacks. While such detections are generally accurate, in rare instances, some users may be falsely identified as sex bots. Should this occur, our dedicated support team is readily available to address and resolve any such issues promptly for you.
How does ranking work?
Ranks serve as an enjoyable metric to showcase your activity level within the group in comparison to other members. Discover more about this engaging feature below!
Someone is hosting illicit chats, what do I do?
We approach these issues with utmost seriousness. If you come across any abuse of Navi or Kik, we encourage you to file a report ticket. We have a zero-tolerance policy for illicit activity within Kik or Navi and are committed to taking appropriate actions. Please refrain from using this reporting panel for petty, argumentative, abusive, or false reports. To maintain integrity, we adhere to a 3-strike rule against false reports and ensure proper steps are taken to prevent abuse.
Ads on Kik, why?
Your support plays a crucial role in keeping Kik online! Initially facing financial challenges, Kik was operating at a deficit, risking shutdown due to insufficient funds. However, with the acquisition by a holding company, strategic measures, such as incorporating ads, were implemented to ensure the sustainability and maintenance of Kik's existence. Your understanding and engagement contribute to the continued presence of Kik in the online space.
Image Not Available
When hosting images on Navi, you may encounter instances where they change to 'Image Not Available.' This is a result of Kik automatically deleting content from their servers after a few weeks, and we don't have control over this expiration time. However, with Premium Navi, the content is automatically renewed.
How can I support Navi?
There are several ways to support Navi:
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Actively use Navi in your chats and spread the word about her existence—this is the most significant way to support Navi!
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Purchase badges for your Rank Card to contribute financially to Navi's upkeep. Find the link below!
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Engage with the Navi Community groups! Show your support and appreciation for active groups!
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Personalize your experience by purchasing Premium Navi. Check out the details below for customization options!
Do you sell user information?
We want to assure you that we do not sell any user information. Navi's financial support comes from badges, premium subscriptions, and other rank-related features. Your privacy and trust are our top priorities!
Why are mods discouraged?
Being aware of potential security threats is crucial to safeguarding yourself, your members, groups, Navi, Rage, and various projects and users on Kik. It's advised to exercise caution and steer clear of mods. For more information on this important matter, please refer to the details below.
Why trust Navi?
We acknowledge the challenges in establishing trust within the Kik community, which has unfortunately faced rumors, betrayals, and significant changes. Our goal is to create a safe environment, revitalizing Kik to its prime years. This involves a collaborative effort with Kik, making Navi a well-recognized force for positive change. We are committed to seizing this opportunity for transformation, the very reason Navi was initiated—a reliable project for everyone to enjoy and witness evolving into a magical ecosystem!